Housing Income & Accounts Officer (Temporary)

Sanctuary Housing Association in Banbury is seeking a Customer Account Officer to join the Income Services Homeownership team on a temporary basis (up to 6 months). The role handles rent queries and payments for Homeownership properties nationwide; it is phone and email-based and sits within a team of 10 to keep arrears within target.

You will act as a first point of contact for customers at risk, ensure compliance with income management regulations, build relationships with stakeholders, and

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