At CREATE Fertility and IVI Institute, we support people through some of the most important and emotional moments of their lives.
As part of one of the world’s leading fertility groups, we combine internationally recognised clinical expertise with genuinely compassionate care, helping thousands of patients across the UK access personalised fertility treatment.
Our clinics are known for pioneering Natural and Mild IVF approaches, offering safer and gentler treatment options alongside advanced fertility services including IVF, IUI, ICSI and fertility preservation.
Above all, we believe exceptional patient care starts with exceptional people and exceptional leadership.
Role Summary
The Egg Donation Manager is a key member of the Central Operations Team and will serve as the professional lead for all matters relating to the Egg Donation Programme, working alongside the medical, nursing and laboratory colleagues to drive the delivery of KPI and strategic objectives relating to egg donation across the United Kingdom.
Key Responsibilities
Reporting to the Head of Operations, providing leadership and expert advice across the business on all non-clinical aspects of egg donation pathways (noting that this expands in all aspects to sperm and embryo donation), including but not limited to the following:
- Working with local Hub Leadership Teams to ensure a high quality patient experience for all patients on an egg donation pathway
- Responsibility for delivering and supporting compliance with financial, performance, and quality targets across the Egg Donation Programme
- Through the monitoring of KPI, working with local Hub Leadership Teams, and receiving feedback from clinical colleagues, the identification and delivery of continuous improvements to the Egg Donation Programme
- Line management of Egg Donation Coordinators, in conjunction with local Line Managers
- Providing advice, guidance, training, and subject matter expertise to colleagues across the business with regards to all non-clinical matters relating to egg donation
- Liaising with global and external partners, as well as internal colleagues, to secure and import gametes of a suitable volume and nature to support a world class Egg Donation Programme
- Liaising with global and external partners, as well as internal colleagues, to manage where appropriate international patient pathways or pathways which cross brand, business unit, or organisational boundaries
- Engagement with, as well as improvement of organisational and clinical governance relating to egg donation, this will include the creation and presentation of reports, data sets, and other materials at various appropriate forums both formal and informal
- Supporting the development of a positive culture of patient centric care, commercial excellence, and professional accountability
- Complete and support the auditing and monitoring of Egg Donation Programme KPI and other relevant data points and patient outcomes
- The production and distribution of materials, including guidelines and SOP, in conjunction with clinical colleagues as appropriate, to ensure a best practice and consistent approach to egg donation pathway management
- Ensuring that national and local practice is in accordance with all approved guidelines, SOP, and HFEA or other statutory frameworks
- Where required and in conjunction with local Hub Leadership Teams undertake administrative duties to support patients on an egg donation pathway, this may include but is not limited to the following:
- Registration patients including pathway management for donors
- Engaging with patients to provide information and quotations
- PRISM registration of donors and recipients
- The completion of paperwork as required and appropriate for donors and recipients including registration documents, consent forms, and pre-treatment screenings tests
- Preparation of documents for clinical reviews
- Management of invoicing and payments as required
- Holistic support as appropriate for payments on an egg donation pathway
Experience & Qualifications
- Bachelors level education or equivalent with a preference for a related field
- Healthcare operational leadership experience
- Verifiable track record performance, financial, and quality improvements
- Competence in managing individuals and financial budgets
- Experience in ensuring high quality patient care
We value our team and offer a comprehensive benefits package, including:
- 25 days’ annual leave plus your birthday off
- Additional annual leave for each completed year of service, up to 30 days
- Perkbox membership, offering discounts across retail, cinema, dining and more
- Company pension scheme
- Cycle to Work scheme
- Private healthcare with Vitality
- Life assurance equivalent to four times your annual salary
- Season ticket loanDiscounted IVF treatment after two years of continuous service
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