Support Technician L2 Lab Systems
Who we are
Almac Group is a global leader in advancing human health. We provide a range of expert services across the drug development lifecycle to pharmaceutical and biotech companies, supporting them in finding treatments for patients.
Description
Location: Craigavon
Hours: 37.5 Hours Per Week
Business Unit: Central Services
Open To: Internal & External Candidates
Ref No: HRJOB11983
Salary: Competitive
The Opportunity
As a Support Technician (Lab Systems), you will provide specialist technical support for laboratory systems across our global operations. Working within a regulated GxP environment, you will help ensure critical systems remain available, validated and appropriately documented.
You will diagnose and resolve technical issues, provide onsite and remote support, maintain approved hardware and software, and support laboratory platforms including Waters, Agilent, Empower and Citrix environments. Working closely with vendors and internal Quality and Validation teams, you will ensure activities are completed in line with approved procedures, change control, validation and data integrity requirements.
We are looking for someone with strong troubleshooting skills, excellent attention to detail and a commitment to delivering high-quality customer support.
Joining Almac means becoming part of a fast-paced, growing organisation within a highly regulated industry. We offer a supportive and collaborative working environment, with excellent opportunities for learning, development and long-term career progression across the Almac Group.
Our approach is simple we support, develop and reward our people, build fulfilling careers and together we advance human health. More information can be found here; Life at Almac – Almac (Links Not Allowed)
What you need to be successful
Applicants must have eligibility to work in the UK with no restrictions OR possess a valid work permit that will allow you to take up full time employment in the UK.
Third Level Qualification (or Equivalent)
Significant Experience in Desktop Support
Proficient in the use of Active Directory and Windows Operating Systems
Experience working in accordance with documented procedures, change controls and quality requirements
Further information
For further information on essential and desirable criteria, please review the job description attached to the online job posting.
How to apply
Apply online and tailor your CV to outline how you meet the role criteria. Please upload your CV in PDF format where possible.
Closing Date
We will no longer be accepting applications after 5pm on Wednesday 11 November 2026.
RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role by our Talent Acquisition team. Speculative candidate CVs received or submitted directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.
Skills:Communication skills lab systems support technician IT Ssystems
Benefits:EAP (Employee Assistance Programme) Attractive Compensation Package Relocation Assistance Employee Recognition Employee Referral Bonus Death in Service Pension Scheme
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