Technical Support Engineer
Lisburn
£40-45k DOE
Vickerstock are working in partnership with a leading manufacturer of heating and renewable energy products to recruit a Technical Support Engineer for their team in Lisburn.
This is an excellent opportunity for someone with a strong plumbing and heating background to move into a technically focused, office-based role, providing support to customers and installers across a diverse range of heating technologies.
Working as part of an established team, you will play a key role in diagnosing technical issues, resolving customer queries and ensuring a high standard of aftersales support.
What’s on Offer?
- Salary £40-45K, negotiable depending on experience and ability.
- Full-time, permanent position.
- Monday to Friday working hours, 8:00am to 4:30pm.
- Office-based role in Lisburn, with occasional customer site visits.
- Ongoing training and development opportunities.
- The opportunity to develop technical expertise across a broad portfolio of heating and renewable energy products.
Your daily routine
Reporting into the relevant management team, you will be responsible for:
- Providing technical and aftersales support to customers and installers via telephone and email, resolving queries relating to heating systems and renewable energy products.
- Assisting with fault diagnosis, installation issues and the operation of heating appliances, providing clear and practical technical guidance.
- Investigating customer issues, liaising with installers and ensuring enquiries are progressed through to resolution.
- Coordinating field engineer activities and arranging customer site visits where required.
- Maintaining accurate records of customer interactions, technical advice, installation histories and service activities using internal systems.
- Working closely with colleagues to manage incoming enquiries, prioritise workloads and deliver an efficient technical support service.
- Undertaking occasional customer site visits to provide technical assistance and support.
- Keeping up to date with product knowledge and developing technical expertise across a range of heating and renewable energy technologies.
Your essentialsPractical plumbing and heating experience, with a strong technical understanding of heating systems and their interaction with heating appliances.
- Strong problem-solving and analytical skills, with the ability to diagnose faults and identify practical solutions.
- Excellent communication skills, including a professional telephone manner and the ability to explain technical information clearly.
- Good working knowledge of Microsoft Office, including Excel, Word and Outlook.
- Strong organisational skills, with the ability to manage competing priorities and follow customer enquiries through to completion.
- The ability to work independently and collaboratively as part of a wider team.
Experience with renewable energy technologies, including air source and ground source heat pumps, would be advantageous, along with a full driving licence for occasional customer site visits.
What to Do Next?
If you have a background in plumbing and heating and are looking to develop your career in a technical support role, this could be an excellent opportunity to take the next step.
For a confidential discussion about this opportunity, contact Paul Muir at Vickerstock or submit your CV for consideration.
Skills:Heating Technology Heating Appliances Plumbing Heating Technical Support
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