Service Delivery / Project Manager
Rate – £400 PD
Education – Degree Calibre
Qualifications – ITIL and a Project Delivery Qualification
Industry – FS
Location – Leeds, City Centre
Work Hours – 37.5 Hours PW
THIS ROLE IS TO COVER THE PERIOD WHILST A PERMANENT HIRE IS MADE – YOU WILL BE ABLE TO APPLY PERMANENTLY.
As part of an ever expanding technical function this client have identified the need for a Service Delivery Manager to be responsible for the control and delivery of external IT Service provision as well as delivering, at a ‘hands on’ level, IT programmes of work as part of the company’s continuous improvement plan, stakeholder liaison, including pre-business case consultation, design, and solution analysis, cross functional development and systems integration projects.
The role will be fully responsible and mainly focused on ensuring great service delivery from a number of Infrastructure Services suppliers but also for the delivery of the high level business case, project leadership, management, quality, and timely delivery of the project.
Responsibilities
- Third party supplier delivery of application services
- Co-ordination and control of third party supplier delivery of WAN, LAN and telephony platforms
- 3rd party hosted solutions
- Desktop design and delivery
Solution Development and Delivery
- Technical direction for delivery and integration of major technical projects from definition phase through implementation to final delivery into the production environment
- Applies significant knowledge of industry trends and developments to improve delivery of new services
- Recognizes system deficiencies during the delivery process and liaises with technical SME’s to implement effective solutions.
- Creates and executes design and delivery plans and revises as appropriate to meet changing needs and requirements.
- Ensures that responsible project resources are informed of the status of delivery effort owning and directing activities between technical, business staff and business change project management.
- Owns the delivery lifecycle and is responsible for managing technical risks throughout the project.
- Communicates and enforces standards
- Performs design reviews and mentors members of the virtual team.
- Manages technical resources within budget and project schedule.
- Operates at company level, providing consultancy and direction to internal and external resources.
- Manages supplier interaction and expectations regarding delivery effort.
- Develops strong relationships with internal stakeholders
- Communicates effectively with stakeholders to identify needs and evaluate alternative technical solutions.
Technical Expertise
- o LAN
- o WAN
- o SAN
- o Microsoft operating systems and application stacks e.g. MS server SQL databases, MS exchange email.
- Has worked in a pressured environment managing teams from internal and external parties.
- Delivered complex and multi work stream IT technical projects
- Can demonstrate excellent delivery standards
- Can keep technical and stakeholder teams well informed of changes within the organization and general corporate news.
- Resolves and/or escalates issues in a timely fashion.
- Understands how to communicate difficult/sensitive information tactfully.
Qualifications
- ITIL
- Higher Education qualification in IT/Management or work based experience
Ideally holds a Project delivery qualification (Prince2)
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