Customer Service Ops Manager II: People & Process Lead

Company: Amazon Uk Services Ltd.
Apply for the Customer Service Ops Manager II: People & Process Lead
Location: City of Edinburgh
Job Description:

Amazon UK Services Ltd. is seeking an Operations Manager II to provide strategic and tactical leadership for roughly 240 associates at our Edinburgh B&M site. You will define metrics, goals and long-term strategy while guiding teams to deliver world-class customer service.

The role requires on-site leadership, cross-functional collaboration, and strong knowledge of UK employment relations. You will mentor managers, drive Kaizen/continuous improvement initiatives, and coordinate planning with

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Posted: October 29th, 2026