Lead enterprise-wide business and technology transformation, AI adoption, business applications and service delivery within a regulated organisation. Provide strategic direction and governance across the transformation portfolio, ensuring alignment with business priorities, operational requirements and measurable benefits.
Work with senior stakeholders, technology teams and external partners to simplify processes, enhance customer and colleague experiences, improve efficiency and promote responsible AI adoption. Oversee portfolio governance, project delivery, business applications, operational readiness and the sustainable transition of change into business-as-usual operations.
Key Responsibilities
- Transformation Leadership: Set direction and oversee the organisation’s transformation portfolio.
- AI and Automation: Identify and deliver opportunities to improve efficiency, service quality and customer outcomes through AI and automation.
- Portfolio Governance: Maintain an integrated roadmap, ensuring clear ownership, priorities, dependencies, risks, delivery confidence and benefits tracking.
- PMO Leadership: Oversee project management, programme delivery, business analysis and portfolio reporting.
- Operational Readiness: Ensure initiatives are supported by appropriate people, processes, technology, data, controls and service arrangements before implementation.
- Business Applications: Lead application priorities, service delivery, reliability and continuous improvement.
- Delivery Oversight: Manage outsourced development partners, supplier performance, commercial expectations and delivery accountability.
- Technical Governance: Challenge solution designs, integrations, APIs and application dependencies to ensure solutions are scalable, proportionate and supportable.
- Stakeholder Collaboration: Align transformation activity with technology, data, infrastructure, security and operational resilience requirements.
- Benefits Realisation: Ensure initiatives deliver measurable and sustainable business value.
- Leading enterprise-wide business transformation, organisational change or improvement programmes.
- Managing transformation, PMO, business applications or technology service delivery teams.
- Overseeing outsourced software development and third-party technology suppliers.
- Leading cross-functional teams and holding managers accountable for delivery.
- Applying AI, automation and digital technologies to practical business challenges.
- Managing complex portfolios, including governance, risk, dependencies and benefits.
- Understanding application support, service management and operational readiness.
- Experience within personal lines insurance
Key Skills and Competencies
- Strong leadership, prioritisation and stakeholder management.
- Effective communication with senior executives, operational teams and external partners.
- Ability to translate business needs into practical technology and AI-enabled solutions.
- Working knowledge of applications, integrations, APIs, data flows and technical dependencies.
- Strong commercial judgement and the ability to assess value, cost, complexity and risk.
- Knowledge of transformation governance, project delivery, business analysis and service management.
- Commitment to responsible AI, regulatory compliance, customer outcomes and continuous improvement.
Customer Focus and Professional Development
Promote customer-centred transformation that balances innovation with operational stability, colleague experience and regulatory obligations. Maintain current knowledge of emerging technologies and delivery practices, share expertise, apply lessons learned and encourage innovation within appropriate governance and controls.
Working Arrangements
Hybrid or office-based working, with occasional travel and collaboration across business locations and external partners as required.
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