Company: Notting Hill Genesis
Location:
Job Description:
Notting Hill Genesis is seeking an experienced Interim Assistant Director of Complaints to lead a major transformation of the complaints service. You will provide strategic and operational leadership across complaints management, service recovery, regulatory compliance and organisational learning to drive improvements in resident outcomes.
You will report to the Customer Experience Director and work with senior leaders to deliver the Complaints Improvement Programme, embed learning, and ensure
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Posted: October 29th, 2026