Quality and Engagement Manager
Feltham, Greater London£30,000 – £35,000 per annumMonday to Friday | Quality & Compliance | Extra Care Services
Quality Assurance | Compliance | Customer Engagement | Governance | Social Care
Are you an experienced quality, compliance or care professional looking for a role where you can influence service quality, support operational teams and drive continuous improvement?
We are recruiting for a Quality and Engagement Manager to join a well‑established Extra Care service in Feltham, supporting quality, compliance and customer experience across the service.
Package & Benefits
- £30,000 – £35,000 per annum.
- Monday to Friday.
- Full‑time permanent role.
- Ongoing training and development.
- Career progression opportunities.
- Occupational sick pay.
- Retail discounts and wellbeing support.
- Enhanced family‑friendly benefits.
The Role
As a Quality and Engagement Manager, you will support service quality, regulatory compliance and customer satisfaction across the Extra Care service.
Working closely with operational managers and care teams, you will carry out audits, monitor action plans and support continuous improvement across the service.
Key Responsibilities
- Conduct audits and quality reviews.
- Monitor compliance and action plans.
- Support investigations and service improvements.
- Deliver training and mentoring.
- Manage customer feedback and concerns.
- Support safeguarding and governance.
- Improve customer experience.
- Support operational teams.
About You
- Experience within health and social care.
- Quality, compliance or governance experience.
- Good understanding of CQC and safeguarding.
- Strong communication and organisational skills.
- Confident using Microsoft Office and reporting systems.
- Passionate about quality and person‑centred care.
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