Location: Circle Square, ManchesterReports to: Regional Workplace SupervisorHours: Full Time, 40 hours per weekSalary: Competitive
About the Role
Are you passionate about delivering exceptional customer service and creating outstanding visitor experiences?
Mitie’s Signature Guest Services team is looking for a professional and customer-focused Customer Liaison Representative to join our team Circle Square site in Manchester.
As the face of the business, you will be ensuring visitors, guests, and colleagues receive a warm welcome and exceptional support. This is an exciting opportunity for someone who thrives in a fast-paced corporate environment and takes pride in delivering a seamless customer experience.
Working Pattern
Two-Week Rolling Shift Pattern
Week 1
- Monday to Thursday: 07:00 – 16:00
- Friday: 07:00 – 13:30
Week 2
- Monday to Thursday: 10:00 – 19:00
- Friday: 07:30 – 14:00
Benefits
- 25 days annual leave plus bank holidays
- Competitive salary
- Full training and development opportunities
- Employee benefits package
Please note: Successful candidates must be able to obtain and maintain SC Clearance prior to commencing employment.
Key Responsibilities
- Deliver a professional and welcoming reception service to all visitors and colleagues
- Manage visitor registration, access control, passes, and guest Wi-Fi
- Coordinate desk, meeting room, and workspace bookings
- Respond to enquiries via telephone, email, and face-to-face interactions
- Maintain meeting rooms, workspaces, and communal areas to a high standard
- Support facilities management activities, including reporting maintenance, security, and IT issues
- Conduct routine building, workspace, and equipment checks
- Assist with contractor management, inductions, and visitor escorts where required
- Manage incoming deliveries, post, and courier services
- Support hospitality and catering requirements across the site
- Maintain office supplies, kitchen areas, and workplace consumables
- Assist with administrative tasks, document management, and record keeping
- Act as a Fire Marshal and First Aider following appropriate training
- Contribute to continuous improvement initiatives and operational excellence
About You
We’re looking for a confident and proactive individual who is committed to delivering exceptional customer service.
Essential Skills & Experience
- Previous experience within a customer service, reception, hospitality, or corporate front-of-house environment
- Excellent communication and interpersonal skills
- Strong organisational and time management abilities
- Ability to prioritise tasks and manage multiple responsibilities effectively
- Good IT skills, including Microsoft Office applications
- Professional, approachable, and customer-focused manner
- Ability to work independently and as part of a team
- High attention to detail and commitment to service excellence
Desirable
- Experience using desk or meeting room booking systems
- Knowledge of workplace facilities or corporate reception operations
- Fire Marshal and/or First Aid certification
- SIA Badge
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