Lift & Escalator Operations Administrator

• Health, Safety & Operational Assurance
• Ensure adherence to Health & Safety policies, statutory regulations, CDM requirements and permit-to-work procedures.
• Support in reviewing contractor RAMS and support with permit approvals.
• Maintain operational records relating to LOLER inspections, audits and contractor performance. Support the L&E team with management of the asset register, including updating emergency defects, equipment data, maintenance records.
• Asset Performance & Operations
• Register and monitor contractor call-outs, repairs and service restoration activities.
• Maintain asset and defect records through SharePoint and associated systems.
• Conduct routine inspections and condition assessments of lifts and escalators, ensuring assets are maintained to CWG standards and compliance requirements.
• Monitor maintenance programmes, contractor attendance and service delivery performance.
• Support continuous improvement initiatives aimed at enhancing service delivery, asset performance, operational efficiency, contractor performance and customer experience.
• Contractor & Service Delivery Support
• Co-ordinate contractor activities and monitor performance against contractual requirements.
• Track actions arising from audits, inspections and defect reports.
• Support delivery of major repairs, refurbishments and modernisation projects.
• Administration and reporting.
• Maintain accurate records of maintenance visits, inspections, repairs and contractor documentation.
• Prepare KPI reports, dashboards and operational performance information.
• Support meetings, record actions and track completion.
• Emergency response and technical support.
• Provide support during equipment failures, breakdowns and passenger entrapments.
• Attend site inspections with management and contractors when required.
• Support engineering teams to maximise equipment availability and minimise downtime.
• Carry out any other reasonable duties as requested by the Lift & Escalator Services Manager in support of departmental objectives.
• Financial & Administrative Support
• Support in raising purchase orders, processing invoices and maintain accurate records.
• Support expenditure monitoring and departmental reporting
• Update departmental trackers including WIP, defects and emergency response records

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