Service CoordinatorBanbury | Up to £27,603 + benefits | Hybrid workingWe’re recruiting for a Service Coordinator to join a busy service department within a well-established, global organisation based in BanburyThis is a great opportunity for someone with experience in customer service, service coordination, scheduling or a busy administrative environment who enjoys taking ownership, juggling priorities and making sure customers are kept informed every step of the wayThe roleAs Service Coordinator, you’ll be an important link between customers, Field Service Engineers and internal teams, ensuring work is scheduled efficiently, queries are resolved and customers receive a consistently high level of serviceYou’ll take ownership of service requests from initial contact through to completion, keeping customers updated and making sure the information behind each job is accurate and up to dateWhat you’ll be doingHandling customer enquiries by telephone and emailScheduling for Field Service Engineers in line with customer requirements and response timesProviding proactive updates to customers on service progress and planned workManaging service requests and ensuring CRM records are accurate and up to dateCreating and managing cost estimates and following up outstanding approvalsProcessing spare parts orders for approved workMonitoring open orders and work in progress to keep jobs moving through to completionInvestigating invoice queries and arranging supporting credit paperwork where requiredFollowing up purchase orders, payments and outstanding cost estimatesWorking closely with engineers and internal departments to resolve issuesTaking ownership of customer queries and complaints through to resolutionWhat we’re looking forYou’ll already have experience within customer service, service coordination, scheduling, order processing or a busy administration role where you’ve had to manage multiple tasks and priorities.We’re particularly looking for someone who:Is highly organised and comfortable managing a busy workloadCan prioritise and stay calm when things get pressuredEnjoys speaking with customers and building good relationshipsTakes ownership rather than waiting to be told what needs doingHas excellent attention to detail and accuracyIs confident using IT systems, Microsoft Office and ideally a CRMCommunicates confidently by phone and emailWorks well as part of a collaborative teamIs proactive, dependable and happy to get stuck inExperience with SAP or Microsoft Dynamics CRM would be useful but isn’t essentialWhat’s in it for you?Salary up to £27,603Hours: 37.5 hours per week (Monday to Friday, 8:30 AM – 5 PM)Hybrid Working Model (2 days working from home)Holidays: 26 days plus bank holidaysTraining: Comprehensive training and onboardingBenefits: Progression opportunities, volunteer days, pension scheme, end-of-year discretionary bonus, Private medical healthcare, critical illness cover, sick pay, staff discounts, social events, and more!If you have experience in customer service or service administration and enjoy a role where you can organise, problem-solve and take ownership from start to finish, we’d love to hear from you.
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