IT Service Desk Analyst: First-Line Support Specialist

Genuit Group plc is seeking a Service Desk Analyst to join the Service Desk team, providing first-line IT support to keep colleagues productive and incidents resolved quickly. You will diagnose hardware, software and application issues, log and track tickets, and follow ITSM processes to ensure high-quality service delivery.

The role focuses on supporting Windows environments, Microsoft 365, SharePoint and Exchange administration, with responsibilities spanning incidents, requests, and knowledge

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