AI-Driven Renewal & Customer Experience Lead

Cloudflare is seeking a Customer Experience Manager to lead the post-sale journey, from onboarding to renewal, acting as a trusted advisor and commercial owner of the account. You will build strategic relationships with stakeholders to clearly articulate ROI and business value and ultimately successfully close renewals maximizing upsells and minimizing churn.

You will collaborate with the Sales team to maintain accurate weekly forecasts and contribute to engagements like Executive Business

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