Aftersales Manager / Service Manager – Maidstone, Kent
Our client is a busy main dealership who is looking to recruit an experienced and successful Aftersales Manager / Service Manager to run their service department.
To oversee all aspects of the Service Department operations
Reviewing CSI surveys and other measures for monitoring customer satisfaction
To challenge and drive the performance of the Service department staff
Manage, coach and motivate your team to build long-term staff delight and potential progression
Controlling costs for the department
Monitoring performance against agreed targets / budgets
To control the recruitment process, as required
Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.
Review Service KPIs on a regular basis to track / monitor performance and identify trends
Previous experience as a Service Manager or Aftersales Manager who is successful in their current position
You will need to be a ‘leader’ of people and an ambassador for the Brand and Dealer group.
Can demonstrate a stable career path.
In return you will be working in excellent facilities, for a company who can offer long-term career progression and a rewarding package
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