Bodyshop Manager / Bodyshop Controller / General Managerfor our body shop to facilitate and oversee the day-to-day delivery of excellent customer service and site profitability by motivating, supporting and managing their team to deliver a quality repair -on time, every time.
The successful candidate will deliver exceptional market-leading customer service by actively managing the delivery of a first-class customer service journey. This will be achieved by the
Bodyshop Manager / Bodyshop Controller / General Manager exercising a proactive control of the customer experience, from initial booking into the final return of the vehicle.
Responsibilities of a Bodyshop Manager / Bodyshop Controller / General Manager:
- To deliver financial results in line with agreed budgeted requirements
- To manage site resources and costs to optimise capability and profitability
- To actively and effectively manage work provider and supplier relationships
- To manage compliance to all company processes as well as current Health & Safety, PAS125 and manufacturer standards.
- To deliver structured individual performance management processes
We are looking for somebody with a full driving licence, a professional appearance, excellent communication skills and the ability to show a calm, confident approach.
Skills and Qualifications of a Bodyshop Manager / Bodyshop Controller / General Manager
- Delivery of proactive performance management
- Staff recruitment and current HR policies
- Autoflow experience is a
MUST
Ideally, we are looking for somebody with an in-depth knowledge of current management systems (Autoflow) and tools as well as the ability to interpret printed estimating package information; however, this is not an essential requirement, but very desirable.
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