ARR Growth & Retention Manager

Goodlord is seeking a Commercial & Retention Manager to protect and grow ARR across a large SMB portfolio. You will own renewals, retention, and expansion, blending automation with decisive human intervention. The role sits in a hybrid Sheffield setup, reporting to the Head of Account Management.

You’ll negotiate multi-year deals, uplift renewals, and cross-sell products while maintaining a prioritized renewal pipeline using Salesforce and Planhat.

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