Tele Researcher

Telephone Researcher / Survey Advisor

Location: South Shields, NE33

Hours: 37 hours per week, over 4 days

Pay: £10.85 – £12.90 per hour (dependent on age and performance)

About the Role

Pin Point Recruitment is recruiting Telephone Researchers to join a busy team in South Shields.

You will contact students and former learners to complete telephone surveys about their education and training experiences.

This is not a sales role.

Key Responsibilities

• Conduct outbound telephone surveys.
• Accurately record responses and information.
• Meet daily and weekly performance targets.
• Deliver excellent customer service.
• Handle objections professionally.
• Follow safeguarding and company procedures.

What We’re Looking For

• Excellent communication and listening skills.
• Confident and professional telephone manner.
• Strong attention to detail.
• Positive, target-driven attitude.
• Good time management.
• Previous call centre experience desirable but not essential.

Hours & Pay

Hours: 37 hours over 4 days, with shifts between 9am and 8pm, Monday to Friday. Possible Saturday overtime.

• Ages 18-20: £10.85 per hour, increasing to £11.00 after 4 weeks.
• Ages 21+: £12.71 per hour, increasing to £12.90 after 4 weeks.

Pay increases are subject to meeting KPIs and attendance requirements.

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