Director, AI-Driven Customer Service Transformation

EY Studio+ UK is seeking a Director to lead Customer Service Transformation programs across large engagements, leveraging AI and automation to drive measurable business outcomes. You will bridge S&O and Customer Service Design, shaping strategy and delivering at scale with senior client stakeholders.

You will lead multi-disciplinary teams, own growth initiatives, manage complex programmes, and represent EY Studio+ in thought leadership and client conversations.

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