Company: PHMG
Location: Manchester
Job Description:
PHMG in Manchester is seeking a Caller Experience Architect to consult with clients and design intelligent caller experiences using UCaaS, automation and AI-powered technologies. You will map client objectives to scalable telecom solutions that improve efficiency and customer satisfaction.
From intelligent call routing and conversational AI to IVR design, you will deliver end-to-end solutions, document call flows, test rigorously, and support go-live.
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Posted: October 25th, 2026