Senior Incident & Problem Manager (ITIL, ServiceNow/Jira)

Akkodis is seeking an experienced Incident and Problem Manager to oversee incident and problem management across multiple customer environments. You will coordinate major incident responses, conduct RCA activities and drive continual service improvement within ITIL-aligned processes.

The role emphasizes strong stakeholder engagement, technical awareness in ServiceNow/Jira ITSM, and a track record of reducing major incidents and improving service stability in multi‑vendor MSP environments.

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