Operations Manager – LHR Maintenance

Overview

As Operations Manager for Heathrow Maintenance, you will set the strategic direction for the Heathrow maintenance operations and translate business goals into clear plans. You’ll lead with safety, compliance, and efficiency while driving transformation and continuous improvement through your leadership team. You’ll oversee day-to-day delivery, aligning people, resources, and performance to meet short-term targets and long-term aims. This role offers a meaningful chance to shape engineering operations within a globally connected airline.

Pay / Benefits

• Unlimited basic and premium standby staff travel tickets
• Up to 30 discounted Hotline airfares per year
• Opportunities for progression and internal mobility
• Inclusive and diverse workplace culture

Responsibilities

• Implement departmental strategy to hit targets for health & safety, quality, operations, and finance
• Ensure regulatory compliance and practical procedures for all colleagues
• Provide a safe working environment and model safe practices
• Identify and execute plans to improve performance and reduce costs
• Create and manage service level agreements with key suppliers and stakeholders
• Maintain constructive relationships with trade unions and empower engagement
• Embed a continuous improvement culture delivering value-added change
• Develop and maintain load and capacity plans for the department

Key requirements

• Educated to HNC level, degree or equivalent practical experience (essential)
• Experience leading an Engineering department (essential)
• Working knowledge of Health & Safety legislation (essential)
• Strong knowledge of CAA Part 145 operations and aircraft maintenance functions (essential)
• Experience leading and empowering change in an operational or service environment (desirable)
• CAA Part 66 Licence holder (desirable)
• Industrial relations experience (desirable)

• Excellent communication skills
• Cross-team collaboration and relationship building
• Empathetic, balanced leadership and coaching ability
• Knowledge of maintenance integrated processes and systems
• Understanding of H&S legislation
• CAA Part 145 operations and aircraft maintenance familiarity

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