First‑Line IT & Communications Engineer

Rydal Group is seeking a proactive 1st line support engineer for their Rapid Response service desk in the United Kingdom. You will handle incidents via phone, email and portal, resolve many issues at first contact and escalate where needed.

You will log tickets, perform initial diagnostics and support across connectivity, VoIP and Microsoft 365, including user provisioning in Active Directory and 365 Admin Centre.

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