Urgent Mental Health Call Triage Specialist

Norfolk and Suffolk NHS Foundation Trust is seeking a dedicated call handler for the Initial Response Service (IRS). You will be the first point of contact for urgent mental health referrals, triaging calls, providing reassurance, and guiding callers to the right services.

The role requires rotating shifts across day, twilight and night, with a two‑week cycle. Candidates will maintain records, support referral pathways, and work closely with clinical teams while upholding confidentiality and

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