Customer Delivery Operations Lead – Flexible Hours

John Lewis Partnership is seeking a Section Manager for one of our Customer Delivery Hubs. You will lead a team of Partners responsible for direct-to-customer deliveries, ensuring seamless operations, outstanding customer service, and adherence to all legal and compliance rules.

The role focuses on achieving site KPIs and SLA targets alongside profit objectives. You’ll coordinate transport office activities, manage resources, and liaise with transport planning colleagues.

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