Customer Care Operations Lead – Building Homes

Barratt Developments plc in the West Midlands is seeking a Customer Care Manager to oversee post-20 week inspections and NHBC resolution investigations. You will manage Customer Care Operatives and coordinate larger remedial projects on site.

The role emphasizes safety, collaboration with Construction, Technical and Sales teams, budgeting, and ensuring high standards of workmanship across sites, with a hybrid working pattern between office visits, sites and homes.

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