DevOps Support Lead: SaaS Reliability & Incidents

Company: Halian | Managed Services, Recruitment Agency & Contract Staffing
Apply for the DevOps Support Lead: SaaS Reliability & Incidents
Location: Reading
Job Description:

Halian is seeking a hands-on DevOps Support Manager to lead a small technical support team within a growing SaaS business in Reading, UK. You will own major incident management, act as escalation point for critical issues, and collaborate with engineering to resolve problems quickly and effectively.

You will stay hands-on with troubleshooting, coordinate outages, and drive continuous improvement across support operations while ensuring reliability and a great customer experience.

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Posted: October 24th, 2026