Customer Operations Lead – End-to-End CX & Growth

John Lewis Partnership is seeking a seasoned customer operations leader to own the end-to-end customer journey—from onboarding to post-sale support—for a multi-channel portfolio. You will optimise workflows, lead high-performing teams and align customer operations with growth objectives.

The role emphasises data-driven improvements, SLA adherence, and talent development to sustain exceptional service and margin protection across the business.

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