Halo ITSM Consultant

Overview

In this role you will lead client HaloITSM implementations, guiding discovery, design, configuration and deployment. You will work with clients to translate requirements into HaloITSM solutions and advise on ITSM best practices. You will collaborate with project teams and stakeholders to ensure successful delivery and adoption. This is a customer-facing role focused on shaping service management outcomes for enterprise customers.

Pay / Benefits

• Benefits
• Pension
• Holiday

Responsibilities

• Lead client discovery workshops and requirements gathering
• Configure and implement HaloITSM solutions
• Deliver testing, deployment, training and knowledge transfer
• Support integrations, data migration and reporting requirements
• Identify opportunities for service improvements and platform optimisation
• Manage full lifecycle of HaloITSM projects from discovery to continual improvement

Key requirements

• Proven HaloITSM implementation, configuration or consultancy experience
• Strong understanding of ITSM processes and ITIL principles
• Experience with workflows, SLAs, service catalogs and automation
• Excellent stakeholder engagement and communication skills
• HaloITSM and/or ITIL certifications desirable

• stakeholder engagement
• communication skills
• customer-facing mindset
• HaloITSM
• ITIL principles
• workflows

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