Remote Care Technical Support Supervisor

Overview

As Remote Care Technical Support Supervisor, you lead a team delivering high-quality clinical and technical support for Abbott’s Remote Patient Monitoring and Cardiac Rhythm Management technologies. You drive operational excellence, coach and develop staff, and collaborate with cross-functional partners to ensure compliant, timely service. You will shape how we support healthcare professionals and patients while advancing continuous improvement across regionally scoped operations. This role blends people leadership with technical oversight to improve patient outcomes and service delivery.

Responsibilities

• Lead, coach, and develop a team of Remote Care Technical Support Specialists
• Drive performance through KPI management, quality monitoring, and continuous improvement initiatives
• Manage talent development, performance reviews, succession planning, and engagement
• Oversee technical support operations and ensure timely, accurate responses to inquiries
• Coordinate clinical and technical projects including testing, communications, and user evaluations
• Develop and deliver technical training for team members
• Collaborate with Regulatory Affairs, Quality, Engineering, Marketing, Sales, and global stakeholders
• Review and approve technical documentation for accuracy and compliance
• Participate in development of new systems, reporting tools, and process improvements
• Represent the EMEA region in cross-functional initiatives and provide escalation for complex inquiries
• Provide backup support to customers and field teams
• Ensure compliance with FDA regulations, QMS, EMS, and company policies

Key requirements

• Bachelor’s degree in engineering, Biomedical Engineering, Life Sciences, Healthcare, Nursing, or related discipline
• Significant experience in technical and clinical support within medical devices or remote patient monitoring or CRM
• Previous leadership experience with proven coaching and staff development
• Strong analytical, problem-solving, and decision-making abilities
• Experience with KPIs, quality systems, and continuous improvement methodologies
• Excellent verbal and written communication with healthcare professionals and stakeholders
• Ability to manage multiple priorities in a fast-paced, customer-focused environment
• Willingness to travel occasionally to Abbott offices and stakeholder locations

• communication
• coaching and mentoring
• stakeholder engagement
• Remote Patient Monitoring
• Cardiac Rhythm Management
• labelling and technical documentation review

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