Senior CX Director – Personalisation for Luxury Brand (Remote)

Salt is seeking a Freelance CX Director for a remote UK-based role, paying £575 per day outside IR35. Start 2 November 2026. The project focuses on personalisation and adaptive experiences across channels for a global luxury jewellery brand.

You will lead the CX work, collaborating with the agency’s strategy director and the brand’s teams worldwide. Responsibilities include reviewing adaptive/personalisation work, co-leading 6–8 stakeholder interviews, auditing best-in-class experiences, mapping

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