TikTok Shop – Logistics Operations Manager (Chinese Speaker)

Overview

In this role you will build scalable logistics capabilities for TikTok Commerce across global markets. You will manage UK last-mile carriers, drive end-to-end delivery performance, and design new logistics operating models, guided by data-driven improvements. You will work with cross-functional teams to optimize service quality and support growth, ensuring operational stability and a strong seller and customer experience. This is a hands-on leadership role focused on performance, analytics, and scalable solutions that shape our logistics strategy.

Responsibilities

• Manage daily operations and performance of major UK last-mile carriers, ensuring stability and continuous improvement
• Forecast parcel volumes, plan capacity, and coordinate resources to meet growth and seasonal peaks
• Establish carrier performance management mechanisms with KPIs, SOPs, escalation, and action plans
• Own end-to-end delivery performance from order to final delivery across seller segments
• Monitor and improve platform metrics (DNR, Aging, Lost Parcels, On-Time Delivery, E2E Lead Time)
• Analyze performance by seller, carrier, region and parcel journey to identify bottlenecks
• Collaborate with Seller Operations and logistics partners to improve speed, reliability, and customer experience
• Identify operational issues through data monitoring and root-cause analysis, develop improvement strategies
• Create dashboards and early-warning mechanisms to detect risks and prevent service deterioration
• Lead design, onboarding, capacity planning, and pilot execution for new logistics models
• Coordinate with cross-functional teams to implement and scale new logistics capabilities
• Evaluate new operating models for service capability, feasibility, cost, scalability, and UX

Key requirements

• Bachelor’s degree or above in related fields
• 3+ years in last-mile logistics operations, carrier management, or ecommerce logistics
• Strong understanding of end-to-end parcel operations and exception management
• Analytical with experience in KPI management, deep dives, and process optimization
• Experience in capacity management, volume forecasting, and cross-functional coordination
• Excellent communication, stakeholder management and problem-solving with ownership and results orientation
• Fluent in Chinese to communicate with Mainland China suppliers

• strong communication
• stakeholder management
• problem-solving
• SQL
• Excel
• BI dashboards

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