Director, Employee Relations

Overview

As HR Director in Gartner’s Employee Relations COE, you guide global employee relations with a UK focus. You lead investigations, design programmatic approaches to grievances, disciplinaries and appeals, and coach HR partners and leaders. You’ll shape best practices in investigations and ensure effective, confidential handling of sensitive matters across regions. You join a collaborative, cross-functional team driving scalable, compliant employee relations solutions. This role offers impact at scale in a globally renowned AI and insights company.

Pay / Benefits

• world-class benefits
• competitive compensation
• hybrid work environment

Responsibilities

• Conduct global investigations into employee relations matters, including sensitive issues, and lead resolution discussions with employment law, HR partners and leaders
• Serve as primary UK support for grievances, disciplinaries, appeals, and related matters, with cross-country support as needed
• Develop and manage a programmatic approach for handling grievances, disciplinaries, appeals, and investigations across regions
• Evolve investigation best practices (design, documentation, rapport, outcome management) and train/coach HR partners in both 1:1 and group settings
• Enhance tools and templates, coordinating with regional HR and legal counsel for country overlays as needed
• Partner with legal, HR leadership, and stakeholders to identify trends/risks and implement scalable mitigation measures
• Provide coaching on investigations, disciplinary and appeals processes
• Support special projects and other initiatives as assigned

Key requirements

• Passion for employee relations with a growth mindset and continuous improvement drive
• Excellent investigation skills (design, interview, documentation, decision visuals)
• Strong ability to navigate difficult conversations and focus on the employee experience
• Influencing and relationship-building skills with diverse internal stakeholders
• Analytical mindset using quantitative and qualitative inputs to make fair judgments
• Excellent verbal and written communication; ability to create tools/templates in Word/PowerPoint/Excel
• Discretion and impeccable judgment handling confidential matters
• Strong time management and ability to manage multiple matters/workstreams
• UK employment relations expertise with interest in broader country requirements
• Ability to operate in a matrixed, collaborative environment
• Willingness to adjust working hours to align with different time zones; virtual and in-office work readiness
• Experience: 10+ years in HR/Employee Relations or similar; centralized ER team experience ideal
• Bachelor-level degree or equivalent strongly preferred

• relationship-building
• influencing
• communication
• investigation design
• interview techniques
• documentation management

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