Manager, Payments Solutions & Commercialisation (ANZ)

Overview

In this role, you partner with Merchant Cloud customers to translate their needs into actionable gateway and payments solutions. You will bridge product, delivery and technology teams to drive adoption, address changes, and unlock value for merchants and acquirers across Australia, New Zealand and the Pacific. You’ll manage complex customer discussions, develop viable business cases, and help commercialise scalable, standardized solutions. This is a hands-on blend of technical fluency, customer management and commercial judgment in a fast-evolving payments landscape.

Responsibilities

• Act as a trusted technical product partner for key Merchant Cloud customers and manage gateway priorities
• Lead regular customer discussions on product developments, mandates, issues and growth opportunities
• Translate customer objectives into clear requirements and recommended next steps
• Coordinate cross-functional teams to progress customer initiatives and resolve issues
• Develop business cases and product-intake submissions balancing value, opportunity and feasibility
• Support solution positioning, pre-sales, and RFP responses with gateway and payments expertise
• Identify opportunities to increase product adoption, payment volume and customer value
• Advocate for customer and market requirements within regional/global product teams
• Support commercialisation of Merchant Cloud capabilities and transition to standardized, scalable solutions
• Monitor payment developments and translate them into practical implications for customers and Mastercard

Key requirements

• Experience in gateway services, merchant acquiring, e-commerce payments or related payments environment
• Knowledge of payment authorisation, authentication, clearing and settlement including gateways, acquirers and merchants
• Understanding of APIs, SDKs, integrations and digital payment technologies, with ability to engage credibly without hands-on development
• Ability to translate customer requirements into technical solutions, product requests or delivery actions
• Ability to explain complex payment/tech concepts to technical and non-technical audiences
• Customer-facing experience an advantage; ability to engage with customers on technical/business conversations
• Influence across a matrixed organization without direct authority
• Experience building trusted relationships with customers, partners and senior stakeholders
• Commercial awareness linking customer priorities to product adoption and value
• Ownership mindset and ability to manage competing priorities in an evolving environment

• Excellent communication and storytelling for diverse audiences
• Strong relationship-building and stakeholder management
• Strategic thinking with commercial acumen
• APIs, SDKs, integrations
• Digital payment technologies
• Gateway services and merchant acquiring knowledge

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