Hospitality E-Commerce Executive

Overview

In this role you will manage Chelsea FC’s online hospitality offering, ensuring accurate content, pricing and inventory across the website. You will align ecommerce updates with internal sales and ticketing records and support CRM data flows, reporting and matchday delivery. You will work closely with Marketing and Sales Operations to improve the customer journey and conversion at scale. This is an operational role that blends content management, data integrity and timely reporting to drive hospitality sales.

Responsibilities

• Maintain hospitality ecommerce updates: fixtures, kick-off times, packages, pricing, availability, offers and inventory releases
• Ensure online availability, inventory and Ticketmaster updates are accurate and aligned with internal records
• Provide Marketing with accurate hospitality product, pricing and package information for customer-facing updates
• Check ecommerce pages before launches and matchdays to identify issues with content, pricing, availability or booking
• Review the online booking journey, identify friction points and support improvements that boost conversion
• Monitor website-to-CRM data flows and maintain accurate data capture and hand-offs
• Produce daily and weekly Sales Operations reports covering performance, activity, trends and priorities
• Support wider Sales Operations administration and matchday delivery when required

Key requirements

• Experience in ecommerce, website content management, ticketing, hospitality, or comparable operational environment
• Strong attention to detail and consistent verification of customer-facing information
• Confidence managing online products, pricing, inventory and time-sensitive updates
• Experience managing website data processes, CRM integrations or customer data flows, with understanding of data quality and system dependencies
• Strong analytical and reporting skills with ability to maintain daily and weekly Sales Operations reports and extract insights
• Clear written and verbal communication skills for cross-team coordination
• Commercial awareness and understanding of how content accuracy and customer journey improvements support conversion
• Strong organisation and prioritisation skills to manage competing deadlines around fixtures and launches
• Proactive, forward-thinking approach to identifying issues and recommending improvements

• Attention to detail
• Effective communication
• Cross-team collaboration
• Ecommerce content management
• Pricing and inventory management
• Ticketmaster administration

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