Senior Deployment Strategist, Migration Delivery

Overview

In this role you lead end-to-end customer migrations and platform modernizations in an AI-native delivery environment. You act as a hybrid Program Manager, Engagement Lead, and Business Analyst, driving strategy, governance, and cross-functional delivery for high-stakes engagements. You translate complex workstreams into clear outcomes for executive stakeholders and accelerate value delivery. The role sits at the center of Salesforce’s mission to enable enterprise transformations with AI-enabled delivery.

Responsibilities

• Own end-to-end engagement success across discovery, migration strategy, execution oversight, and value realization
• Establish governance, track milestones, manage scope, and mitigate delivery risks
• Coordinate cross-functional teams (Migration Leads, Professional Services, SI Partners) to align on scope and delivery dates
• Serve as primary contact for VP- and C-suite stakeholders, translating migration workstreams into business outcomes
• Lead steering committee reviews and guide customers through organizational change
• Conduct discovery workshops and Jobs-to-be-Done sessions, map legacy processes to target patterns
• Utilize AI tools to synthesize legacy docs, extract logic, generate assets, and speed delivery
• Assess organizational readiness, define change enablement paths, and hand off post-migration adoption activities

Key requirements

• 8+ years in enterprise customer delivery, TPM, engagement management, or management consulting for enterprise SaaS transitions
• Proven track record owning engagement scopes, leading cross-functional delivery teams, and managing time-bound client engagements
• Strong program governance, scope management, business process analysis, and executive stakeholder management
• Experience coordinating with Professional Services, System Integrators, and external customer teams
• Broad understanding of enterprise cloud platforms across Marketing, Revenue/CPQ, Analytics, or Data Cloud (MC Next, Revenue Cloud, Tableau, Data Cloud)
• Practical experience using AI productivity tools (Claude, Cursor, Copilot) to accelerate analysis and documentation
• Willingness to travel up to 25% to customer sites
• Degree or equivalent relevant experience required

• stakeholder management
• cross-functional leadership
• effective communication
• MC Next
• Revenue Cloud
• Tableau

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