Meetings & Events Special Projects Director – Data & AI

Overview

In this role you lead the transformation agenda for BCG’s global Meetings & Events service line, operating at the intersection of operations, technology, analytics, and AI. You will translate strategic priorities into practical plans, drive cross-functional initiatives, and enable data-driven decision making. You’ll partner with leaders, product and AI teams to deliver measurable outcomes that boost efficiency, scalability, and employee experience. This is a hands-on, strategic role shaping a modern, AI-enabled service organization with tangible business impact.

Responsibilities

• Lead high-priority strategic initiatives to improve effectiveness, scalability, and resilience of teams
• Translate organizational priorities into actionable implementation plans and measurable outcomes
• Redesign processes and service models in partnership with operational leaders
• Drive cross-functional programs spanning Operations, Technology, Finance, and Procurement
• Define and oversee operational metrics, dashboards, and KPIs to inform decisions
• Analyze trends to identify improvement opportunities and support data-driven decisions
• Collaborate with Data, BI&A teams to enhance reporting and data quality
• Identify and prioritize GenAI, automation and digital innovation opportunities
• Lead pilots and proofs-of-concept and assess business value and impact
• Partner with AI, Product and Engineering to deploy AI-enabled capabilities
• Promote adoption of AI-enabled ways of working and build AI capability across the function
• Develop repeatable methodologies, playbooks and best practices for continuous improvement
• Support change management and adoption of new processes and operating models
• Build trusted partnerships and advise on transformation opportunities

Key requirements

• 10+ years in operations transformation, strategy, consulting, analytics, BI, product management or related disciplines
• Proven experience leading complex cross-functional initiatives in global settings
• Experience developing BI, operational reporting or analytical solutions that drive decision making
• Strong understanding of AI, automation, workflow technologies, or digital transformation
• Experience partnering with technical teams to implement technology-enabled solutions
• Proven ability to influence senior stakeholders across regions and functions
• Strong analytical, communication, and stakeholder management skills
• Bachelor’s degree required; advanced degree preferred

• influencing senior stakeholders
• stakeholder management
• strong communication
• AI and automation
• data analytics and business intelligence
• GenAI and emerging technologies

…