Project Executive – Channel Performance

Overview

In this role you support Channel Performance projects, overseeing mystery shopping and performance measurement programmes that reveal how clients’ experiences can improve. You collaborate with Project Management, Operations and Client Success to keep workstreams, documents, timelines and budgets aligned, delivering high-quality client outcomes. You will handle setup, fieldwork, data delivery and reviews, while communicating clearly with clients and maintaining operational excellence. This is a fast-paced, client-focused opportunity to build a career in project management within Ipsos’s leading research network.

Pay / Benefits

• 25 days annual leave
• pension contribution
• income protection
• life assurance
• hybrid work arrangement
• professional development opportunities

Responsibilities

• Coordinate and deliver mystery shopping and performance measurement programmes from setup to data delivery and review
• Manage multiple workstreams and stakeholders across PM, Operations and Client Success
• Maintain project documentation, timelines and budgets to ensure accuracy and on-time delivery
• Prepare client communications and support project reviews to drive client satisfaction
• Test project setup and perform data quality checks to ensure reliability and accuracy
• Support commercial management through awareness of project budgets and financial tracking
• Represent Ipsos professionally and ethically in all client interactions

Key requirements

• Client-facing experience and professional handling of queries
• Strong organisational skills with ability to manage multiple tasks and deadlines
• Excellent written and verbal communication skills
• High attention to detail with data checking and proofreading capabilities
• Proactive ownership of tasks and issue resolution
• Commercial awareness including understanding of budgets and financial tracking
• Proficiency in Microsoft Office and willingness to learn new systems

• Analytical thinking
• Resilience and flexibility
• Creative, solution-focused mindset
• Microsoft Office applications
• Experience with digital data collection, validation or reporting processes
• Familiarity with coordinating projects involving multiple stakeholders or suppliers

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