Agentic Commerce Manager

Overview

In this role you will shape and drive agentic commerce initiatives for global brands, combining deep commerce expertise with AI capabilities. You will lead strategic engagements, mentor teams, and establish trusted client relationships to scale digital commerce transformations. Your work will span future operating models, architecture, and AI-enabled delivery to accelerate innovation. This position offers a clear impact path in a high-growth Practice focused on AI-driven commerce at scale. Join a leadership-driven environment that blends technology, strategy, and client-centric transformation.

Pay / Benefits

• competitive salary
• annual performance bonus
• equity opportunities
• health and wellbeing benefits
• flexible work policies
• parential leave options

Responsibilities

• Lead client engagements on digital commerce strategy, transformation, and agentic commerce opportunities
• Build senior stakeholder relationships and provide strategic guidance on growth, operating models, technology investment, and AI adoption
• Facilitate executive workshops and co-creation sessions with cross-functional teams
• Define commerce transformation programmes with current/future state models and roadmaps
• Deliver complex project workstreams with high-quality outputs and strong team management
• Apply knowledge across commerce tech ecosystems to support platform-agnostic decisions
• Champion AI tool adoption across delivery, leveraging LLMs and agentic platforms to improve quality and efficiency
• Guide teams in prototyping agentic commerce concepts and assessing opportunities
• Support business development, including proposals, pitches, and thought leadership
• Develop team capability through coaching and mentoring junior consultants
• Contribute to external market presence with thought leadership focused on commerce, AI, and agentic commerce

Key requirements

• Approximately 7-10 years in consulting, ecommerce, digital commerce or transformation
• Proven experience defining and delivering commerce strategy and transformation for large organisations
• Deep understanding of digital commerce ecosystems, customer journeys, operating models, and technology enablement
• Experience leading client teams and managing senior stakeholder relationships across business and technology
• Knowledge of commerce operations (trading, merchandising, fulfilment, customer experience, digital performance)
• Understanding of commerce technology landscape with expertise in platforms, search/merchandising, CX platforms, PIM or CMS
• Understanding of agentic commerce landscape and AI-enabled customer experiences
• Active use of AI tools, LLMs and agentic platforms to boost productivity and outcomes
• Experience leading teams, delivering projects, and developing junior talent
• Excellent communication and presentation skills with senior stakeholders

• leadership
• stakeholder management
• excellent communication
• agentic commerce concepts
• AI tooling and LLMs
• commerce platforms and ecosystems

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