Commercial Support Officer

Reports to:

Business Development Manager

Location:

Hybrid 8.30-5pm, two set days per week in our Aylesbury Office/Home

Purpose of the role:

The Commercial Support Officer supports the Business Development Manager in growing the UK business through general business development and interactions with prospective and existing customers.

General responsibilities:

• Interact and cooperate effectively with all company employees.
• Build trust, communicate effectively, drive execution, focus on customer delivery, collaborate, solve problems creatively, and demonstrate integrity.
• Establish and maintain effective working relationships across departments.

Specific responsibilities:

• Identify new business opportunities in the UK Healthcare Market.
• Conduct outbound calls to generate new opportunities and arrange meetings for the Business Development Manager.
• Maintain contact with potential customers under guidance.
• Monitor and update the sales pipeline and reports for management.
• Develop and implement marketing strategies and plans to meet company objectives.
• Assist in managing branding, content, print production, and distribution under guidance.
• Manage the company’s online presence and website, including content updates and traffic monitoring.
• Research, organize, and attend exhibitions, conferences, and events, often with overnight stays.
• Organize the annual User Group meeting, including attendance.
• Support the Business Development Manager with customer research and presentation materials.
• Conduct market research for current and future products.
• Manage customer communications such as newsletters under guidance.
• Monitor healthcare press and media, providing feedback to management.
• Monitor budgets and deliver marketing activities within budget.
• Provide data and reports to senior management.
• Monitor tender opportunities and manage related documentation as needed.
• Track and complete the company’s Evergreen Assessment and Carbon Reduction Plan.
• Support the creation of training videos and documentation with the Project Team.
• Assist with Information Governance Toolkit and Cyber Essentials submissions when required.
• Collaborate on GDPR compliance for marketing data collection.

Skills & Competences:

• Excellent written and verbal communication skills.
• Effective organization, project management, and planning skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and lead teams.
• Understanding of B2B marketing to the public sector.
• Proficiency in Microsoft Office applications.
• Ability to manage the end-to-end marketing process.
• Awareness of Adobe Illustrator and Premiere.
• Familiarity with OBS recording studio or similar tools.

Seniority level:

Entry level

Employment type:

Full-time

Job function:

Sales and Management

Industries:

Hospitals and Healthcare

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