Reception Manager

Sloane Square Hotel is an independent hotel right on Sloane Square, in the heart of Chelsea. Knightsbridge and the luxury boutiques of King’s Road and Sloane Street are just moments away. The hotel is known for its personal, attentive service.

The role

We’re looking for a Reception Manager to join our team. You’ll oversee daily reception operations, train and supervise the team, resolve guest complaints and deliver the best possible guest experience. We have no separate concierge or guest relations department, so our guest experience is centred on the front desk team. This role is for someone who loves engaging with guests and leading from the front.

Requirements

• Hotel reception experience at Duty Manager level or above
• Excellent communication and organisational skills
• Ability to handle and resolve guest complaints effectively
• Strong leadership, delegation and supervisory skills
• Proficiency in Microsoft Office and hotel systems
• Flexibility to work shifts, including weekends and bank holidays
• A degree or diploma in hotel management is preferred but not essential
• The right to work in the UK (sponsorship is not available for this role)
• £35,000 per year, plus service charge (approx. £700–£1,000 per year)
• Loyalty bonus
• Subsidised health plan for you and your immediate family
• Enhanced employer pension contribution
• Employee Assistance Programme
• (28) days’ holiday, increasing with service

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