Strategic Contact Centre Training Lead

Company: Red Recruitment
Apply for the Strategic Contact Centre Training Lead
Location: Bristol
Job Description:

Red Recruitment is seeking a Contact Centre Training Manager in Bristol to shape the training strategy, lead a small team of two trainers and ensure new and existing colleagues have the knowledge and confidence to deliver an excellent customer experience.

The role combines strategic thinking with hands-on training design and delivery, requiring a strong background in contact centre operations and employee development. Some travel to other UK contact centres is expected.

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Posted: October 22nd, 2026