Customer Repairs Team Lead — Drive First-Time Fixes

Taff Housing Association in Cardiff is seeking a skilled leader to head the Customer Repairs team, acting as the first point of contact for tenants reporting repairs. You will run the team as a high-performing contact centre, ensuring prompt responses, accurate triage, and efficient allocation of work in line with priority timescales.

You will bring experience from a contact centre or housing environment, KPIs, CRM use, and scheduling expertise to deliver repairs right first time and excellent

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