Aftercare & Defects Lead (Hybrid, Manchester)

Lloyds Bank plc in Manchester is seeking an Aftercare Manager to oversee the day-to-day delivery of the aftercare service, manage a team of Aftercare Coordinators and ensure defects are effectively managed through to End of Defects completion.

The role acts as the escalation point for complex issues, drives defects through to resolution, and maintains key stakeholder relationships with developers, contractors, managing agents and other partners to deliver high-quality customer service in a

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