Senior Consumer Duty & Insights Analyst

Pleo is seeking a Consumer Duty Specialist to lead regulatory initiatives, assess customer harm, and map customer journeys to improve outcomes. You will draw on data and regulatory knowledge to drive remediation and deliberate change that benefits users and supports business growth.

Responsibilities include building MI, dashboards, and reporting for senior leaders; conducting QA across complaints; managing Ombudsman cases; and collaborating with teams across Customer Support, Compliance, Risk,

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