Customer Communications Quality Lead

Nationwide is seeking a Quality Control Manager in Swindon/UK to lead the new QC Squad for LRM Communications. You will coach, review, and drive continuous improvement across customer communications, ensuring compliance with standards and delivering excellent customer outcomes.

You’ll work with multiple squads across credit cards, accounts, mortgages and loans to embed best practices, using behavioural science and readability tools to optimise communications and customer understanding.

#J-18808-Ljbffr…