Senior Service Delivery Leader – IT & Security

North in Scotland is seeking a Service Delivery Manager to oversee a portfolio of serviced customer accounts across the UK, ensuring services meet contract specs and KPIs. You will be the primary contact for key clients, coordinating with the service desk, NOC, PMO and field teams to secure service excellence.

This customer-facing role requires strong relationship skills, technical awareness of security systems (CCTV, Access Control & Fire Systems) and the ability to spot issues, drive

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