Incident & Problem Manager — AI-Driven Resilience Leader

Capital One is recruiting an Incident and Problem Manager to join its UK Technology Operations Centre (TOC) in Nottingham. You will lead major incident investigations, coordinate cross-functional teams, and drive rapid incident resolution while performing root-cause analysis to prevent recurrence.

The role emphasises collaboration with internal tech teams, business partners, and suppliers. It also includes on-call support, AI-enabled process improvements, and a focus on maintaining always-on

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