CX AI Lead – Live Agents for Quality and Forecasting

Bloom & Wild Group is seeking a hands-on AI agent engineer within the Customer Delight team to build and ship AI agents into live operations across UK, NL and DE. You will QA, forecast, report, and manage workforce to ensure model accuracy during busy periods.

You’ll own end-to-end quality processes, stress-test chatbots, and work with low-code tools to automate workflows. This 12-month, full-time role offers flexible work from abroad and a chance to shape an AI-powered customer operation.

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