Treatment Lead

Salary: £150,000 – 150,000 per year

Requirements

• Strong treatment design, remediation, redress, or rectification experience within financial services.
• Proven experience investigating complex issues and developing evidence-based solutions.
• Experience writing treatment papers and producing recommendations for senior stakeholders.
• Strong business analysis and problem-solving capability.
• Experience engaging and influencing senior stakeholders.
• Knowledge of financial services regulations and customer harm remediation.
• Demonstrable experience implementing risk mitigation and control-by-design principles.
• Excellent stakeholder management and communication skills.
• Strong analytical and investigative abilities.
• Ability to present complex findings in a clear and concise manner.
• Customer-focused mindset with a strong understanding of Consumer Duty principles.
• Collaboration and facilitation skills across multiple business functions.
• Risk and governance awareness.
• Desirable: Project Management qualification.
• Desirable: Business Analysis qualification.
• Desirable: Motor finance sector knowledge.
• Desirable: Agile delivery experience.
• Desirable: Understanding of data infrastructure and associated risks.
• Desirable: Experience designing future-state operating models and customer-focused processes.

Responsibilities

• Design and deliver remediation and customer treatment strategies aligned to regulatory and business requirements.
• Investigate customer harm scenarios and conduct root cause analysis to determine appropriate treatment solutions.
• Produce high-quality treatment papers and present recommendations to senior stakeholders.
• Develop customer treatment frameworks, business rules, and customer journey designs.
• Build scenario plans that assess risks and support effective remediation decision-making.
• Ensure a control-by-design approach is embedded throughout remediation activities.
• Collaborate with stakeholders across Risk, Compliance, Operations, Change, and wider business functions.
• Support the end-to-end delivery of remediation programmes and validate successful implementation.
• Monitor feedback, testing outcomes, and assurance findings to continuously improve treatment strategies.
• Ensure all remediation activities comply with regulatory requirements, governance standards, and internal controls.

Technologies

• Embedded
• Support
• C++

More

We are seeking an experienced Treatment Design Lead to support the delivery of customer remediation and treatment design initiatives within a regulated financial services environment. This contract role is predominantly remote, with occasional travel to London as required, and runs for 12 months with a day rate of up to £600. The successful candidate will work full-time on a high-profile remediation programme, partnering with senior stakeholders across a complex regulated environment to improve customer outcomes and mitigate business risk. We are committed to diversity and equal opportunities for employees and applicants.

#J-18808-Ljbffr…